Frequently Asked Questions
Your user control panel
- Your most important tools are there
- Please get to know about your user control panel. Change your password, set email and private message functions, update your email address, manage your forums, your topics and keep tabs on your alerts.
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Login and Registration Issues
- Why can’t I login?
- First, ensure your user name and password are correct. Use the system to send you a new password, this function is in the login section. If this does not work contact tallclubs@gmail.com to receive help. Include all relevant information.
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- Why do I need to register at all?
- The Tall Club is private members only.
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- How do I prevent my username appearing in the online user listings?
- Your presence is hidden by default.
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- I’ve lost my password!
- Don’t panic! While your password cannot be retrieved, it can easily be reset. Visit the login page and click I’ve forgotten my password. Follow the instructions and you should be able to log in again shortly.
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- I registered but cannot login!
- First, check your username and password. If they are correct, then one of two things may have happened. If you were sent an e-mail, follow the instructions. If you did not receive an e-mail, you may have provided an incorrect e-mail address or the e-mail may have been picked up by a spam filer or your membership payment failed. If you are sure the e-mail address you provided is correct, request another password in the log in section. If that fails send an email to tallclubs@gmail.com with your log in details.
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- I registered in the past but cannot login any more?!
- Attempt to locate the e-mail sent to you when you first registered, check your username and password and try again. It is possible your membership has expired.
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- What does the “Delete all board cookies” do?
- “Delete all board cookies” deletes the cookies created by tallclub.ca which keep you authenticated and logged into the board. It also provides functions such as read tracking if they have been enabled by the board owner. If you are having login or logout problems, deleting board cookies may help.
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User Preferences and settings
- How do I change my settings?
- If you are a registered user, all your settings are stored in the Tall Club database. To alter them, visit your User Control Panel; a link can usually be found at the top of board pages. This system will allow you to change all your settings and preferences.
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- When I click the e-mail link for a user it asks me to login?
- Only registered users can send e-mail to other users via the built-in e-mail form, and only if the administrator has enabled this feature. This is to prevent malicious use of the e-mail system by anonymous users.
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Posting Issues
- How do I post a topic in a forum?
- To post a new topic in a forum, click the relevant button on either the forum or topic screens. You need to become a member before you can post a message. A list of your permissions in each forum is available at the bottom of the forum and topic screens. Example: You can post new topics, You can vote in polls, etc.
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- How do I edit or delete a post?
- You can only edit your own posts. You can edit a post by clicking the edit button for the relevant post, sometimes for only a limited time after the post was made.
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- Why can’t I access a forum?
- Some forums may be limited to certain users or groups. To view, read, post or perform another action you may need special permissions. Contact a moderator or board administrator to grant you access.
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- Why did I receive a warning?
- Each board administrator has their own set of rules for their site. If you have broken a rule, you may be issued a warning. Please note that this is the board administrator’s decision, and the phpBB Group has nothing to do with the warnings on the given site. Contact the board administrator if you are unsure about why you were issued a warning.
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- How can I report posts to a moderator?
- If the board administrator has allowed it, you should see a button for reporting posts next to the post you wish to report. Clicking this will walk you through the steps necessary to report the post.
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- What is the “Save” button for in topic posting?
- This allows you to save passages to be completed and submitted at a later date. To reload a saved passage, visit the User Control Panel.
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Private Messaging
- I cannot send private messages!
- There are three reasons for this; you are not registered and/or not logged on, the board administrator has disabled private messaging for the entire board, or the board administrator has prevented you from sending messages. Contact a board administrator for more information.
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- I keep getting unwanted private messages!
- You can block a user from sending you private messages by using message rules within your User Control Panel. If you are receiving abusive private messages from a particular user, inform a board administrator; they have the power to prevent a user from sending private messages.
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- I have received a spamming or abusive e-mail from someone on this board!
- We are sorry to hear that. The e-mail form feature of this board includes safeguards to try and track users who send such posts, so e-mail the board administrator with a full copy of the e-mail you received. It is very important that this includes the headers that contain the details of the user that sent the e-mail. The board administrator can then take action.
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Friends and Foes
- What are my Friends and Foes lists?
- You can use these lists to organise other members of the board. Members added to your friends list will be listed within your User Control Panel for quick access to see their online status and to send them private messages. Subject to template support, posts from these users may also be highlighted. If you add a user to your foes list, any posts they make will be hidden by default.
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- How can I add / remove users to my Friends or Foes list?
- You can add users to your list in two ways. Within each user’s profile, there is a link to add them to either your Friend or Foe list. Alternatively, from your User Control Panel, you can directly add users by entering their member name. You may also remove users from your list using the same page.
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Topic Subscriptions and Bookmarks
- What is the difference between bookmarking and subscribing?
- Bookmarking is much like bookmarking in your web browser. You aren’t alerted when there’s an update, but you can come back to the topic later. Subscribing, however, will notify you when there is an update to the topic or forum on the board via your preferred method or methods.
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- How do I subscribe to specific forums or topics?
- To subscribe to a specific forum, click the “Subscribe forum” link upon entering the forum. To subscribe to a topic, reply to the topic with the subscribe checkbox checked or click the “Subscribe topic” link within the topic itself.
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- How do I remove my subscriptions?
- To remove your subscriptions, go to your User Control Panel and follow the links to your subscriptions.
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